Contact
One inbox, answered by the person who builds the tool. Tag the subject line and the right question gets the right answer on the first reply.
Last updated 2026-09-01
Replies normally go out within 3 business days. There is no phone line and no live chat — this is a one-person project, and email is the honest channel to promise.
Put one of these at the front of the subject line
[Billing]Payments, receipts, and refunds
Checkout that did not complete, points that did not arrive, a subscription you want cancelled, or a refund request. Include the order reference from your receipt.
Read the refund policy[Privacy]Data requests
A copy of your data, a correction, or deletion of your account. Write from the address on your Google account so the request can be verified without extra steps.
Read the privacy policy[Bug]A conversion that went wrong
Output that does not match the source, a file that will not open, or an error message you cannot get past. The file type and the page number matter more than a screenshot of the whole screen.
Check the quality guide firstFaster than waiting for a reply
Three questions arrive most often, and all three already have an answer on the site.
- Why did this page cost four points instead of one?
The PDF had no usable text layer, so it went through OCR. The pricing page explains how the two rates are decided.
Open that page- Where did my converted file go?
Results are never saved to an account. Download or copy the Markdown before leaving the page — the about page explains why there is no history library.
Open that page- The table came out wrong. Is that fixable?
Usually yes, and usually by choosing a different export profile or checking the source map. The quality guide walks through the failure modes.
Open that page
What to put in the message
A first reply that solves the problem needs about four lines of context. Skip the apology, include these instead:
- The email address on your Google account, if the question touches your balance.
- What you converted: a text PDF, a scanned PDF, a photo, or a .docx.
- What you expected and what you got, with the page number where they differ.
- The order reference from your receipt, for anything about money.
Who answers
pdfmd.org is built and run by an independent developer rather than a company, which is why there is one address instead of a support tier. The trade-off is honest: replies are not instant, but they come from someone who can actually change the code.
The policies behind the answers
The rules behind billing, refunds, and data requests live in these three documents — worth a look before you write.
Nothing broken — just want to try it?
Open the converter and run a real PDF through it. Page analysis starts in your browser and the source panel shows where every block came from.